1 - How much does it cost?
2 - How long does it take?
3 - Is it safe, will you return my originals?
4 - Do you guarantee your work, what if I’m not satisfied?
5 - How many discs will it take to complete my order?
6 - How many pictures will fit on one DVD? What size are the files?
7 - How do I order more copies?
8 - Do you have any restrictions regarding the content of the film?

Editing and Media
9 - Can I edit my new DVD on my home computer?
10 - Will my new DVD play on my DVD player?

General
11 - At what resolution do you scan the slides and negatives?
12 - At what resolution do you scan photos?
13 - If I have printed photos and the corresponding negatives/slides, which should I send?
14 - What slides and negatives do you convert?
15 - What size photos do you scan?
16 - What is the best way to preserve my 35mm slides, negatives, and photos?

Placing and Order

1. How much does it cost?

Pricing varies depending on what dpi conversion you choose. Our pricing sheet can be found here.

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2. How long does it take?

Most orders take 2-3 weeks to transfer. Rush service and expedited shipping are always available.

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3. Is it safe, will you return my originals?

We work regularly with precious family memories just like your. The images are not destroyed or damaged in the process. We return everything that you give to us- photos, albums, slides, negatives, boxes, and carousels.

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4. Do you guarantee your work, what if I’m not satisfied?

Customer satisfaction is very important to us. We are committed to fixing any problem that is not inherit to the original image in a timely manner. We guarantee our work. If there is anything you are not happy with, tell us and we will fix it right away.

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5. How many discs will it take to complete my order?

As many as it takes! You do not have to calculate how many DVDs will be needed to complete your order. We only need to know how many complete copies you want to receive. If your order takes 10 discs to create a complete copy that is what we deliver. The cost of your media is calculated when you place an order - so the number of discs needed will not further affect your price.

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6. How images will fit on one disc? What size are the files?

Scanned Photo File Specs

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7. How do I order more copies?

To order more copies after the transfer process has already been completed, simply return your DVD to us and we will duplicate as many copies as you wish.

8. Do you have any restrictions regarding the content of the images?

There are several instances where your 35mm slides, negatives, or photos will be returned without being converted to DVD. If we do not transfer the 35mm slide, negative, or photo for any of the following reasons, the associated transfer costs will be refunded to your card:

• Blank or undeveloped film
• Non-supported Format
• Objectionable Material
• Copy Protection
• Copyright*
• Excessive physical damage

*If you do have items under copyright protection, and you are, or have permission from, the original copyright holder, please include this copyright waiver and we will be happy to transfer your images.

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Editing and Media

9. Can I edit my new DVD on my home computer? Can I simply drag and drop my DVD files onto my computer?

Yes! If you would like to edit your DVDs, Home Movie Depot provides every slide, negative, and photo scanning customer with a Data DVD. Each data DVD will contain a JPEG file of each 35mm slide or negative image, which can be used in any home edit projects.

If you have a large order- 400 images or more- we strongly suggest that you order the external hard drive. This is the only way to guarantee that all of your photos will be in one location.

It is possible to edit your new Slide Show DVD footage on your home computer. However, like a commercial DVD, it requires a good deal more than just dragging and dropping the files to your hard drive. Although our DVDs are not encrypted, editing your new Slideshow DVD would require DVD authoring software which we do not provide and cannot support.

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10. Will my new DVD play on my DVD player?

No. A data DVD is a DVD-ROM disc for your computer for your DVD-ROM drive only. It is not intended for viewing purposes in any DVD player or in a CD-ROM drive.

However, slide (35mm slides and others), negative (35mm negative and others), or photo scanning customers who order the additional Slide Show DVD will be able to play their new DVD on a home DVD player. We use brand name DVD-R which has been shown to be the most compatible general use media. Our discs have been found to be compatible with over 99% of home DVD players made in the past three years.

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General

 11. At what resolution do you scan the 35mm slides?

We can scan your slides (35mm slides and others) and negatives (35mm negatives and others) at 4000 dpi or 2000 dpi.

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12. At what resolution do you scan photos?

We scan your photos at 600 dpi or 300 dpi.

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13. If I have printed photos and the corresponding negatives/slides, which should I give?

Scanning negatives or slides will produce a cleaner image, except in the case of damaged negatives or slides. However, we are more than happy to scan prints, negatives, or slides to DVD.

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14. What types of images do you convert?

If your images are cut and can fit in an 8″ x 10″ area, we can scan them.

We accept the following types of images: Negatives (e.g. 35 mm and others); Slides (35 mm and others); and Photos. All images may be up to 8 X 10 in size.

We specialize in 35mm slide film encased in 2″ x 2″ cardboard or plastic holders, but we can transfer slides in the following formats: 110, 126, 127, 135.

We also transfer 35mm negatives, and negatives that are the following formats: 110, 120/220, 126, 127, 135, medium format, and large format.

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15. What size photos do you scan?

Currently we accept photos 8″x10″ and smaller.

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16. What is the best way to preserve my 35mm slides, negatives, and photos?

We recommend that you transfer your images to a DVD plus a hard drive. These media formats allow you to easily make duplicate copies of your transfer. The best way to preserve your home movies it to make multiple copies and give them to as many people as possible!

We strongly recommend visiting The Association of Moving Image Archivists for expert advice on how to preserve the original media.

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