1 - How much does it cost?
2 - How long does it take?
3 - Is it safe, will you return my original tapes?
4 - Do you guarantee your work, what if I’m not satisfied?
5 - How many DVDs or hard drives will I get?
6 - How many hours of footage will fit on one DVD or hard drive?
7 - How do I order more copies?
8 - Do you have any restrictions regarding the content of the video tape?
9 - Will I be able to edit my movies?
10 - Will my new DVD play on my DVD player?
11 - I have very specific needs for my menu, chapters, editing, etc. Can you help?
12 - Can I edit my new DVD on my home computer?
13 - Can I combine footage from multiple tapes onto one DVD?
14 - How do you transfer video tapes (the process)?
15 - What tapes do you convert?
16 - What is the best way to preserve my home movies?

1. How much does it cost?

Pricing varies depending on the number of tapes. Visit our price sheet to determine the cost of your video tape transfer.

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2. How long does it take?

Most orders take between 1-2 weeks. Rush service and expedited shipping are always available.

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3. Is it safe?

We work regularly with precious family memories just like your. Our transfer process ensures your movies are not destroyed or damaged in the process. We return everything that you give to us- tapes, boxes, bags, and labels. You can read about some of our efforts to ensure the safety of your movies.

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4. Do you guarantee your work, what if I’m not satisfied?

Customer satisfaction is very important to us. We are committed to fixing any problem that is not inherit to the original film in a timely manner. We guarantee our work. If there is anything you are not happy with, tell us and we will fix it right away.

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5. How many DVDs or hard drives will I get? How many DVDs or hard drives will it take to complete my order?

Each DVD is able to hold up to two hours of video. If your tape is longer than two hours, you will be charged the cost of transferring an aditional tape.

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6. How many hours of footage will fit on one DVD or hard drive?

We can put roughly two hours of video footage on one DVD.

Hard drive sizes vary, based on the size of your order. But, an estimate for how may hours of footage we can fit on each size hard drive are as follows: 120 GB = 8 hours
300 GB = 20 hours
400 GB = 26 hours
500 GB = 33 hours
750 GB = 50 hours

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7. How do I order more copies?

To order more copies after the transfer process has already been completed, simply return your DVD to us and we will duplicate as many copies as you wish.

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8. Do you have any restrictions regarding the content of the video tape?

There are several instances where your video tape will be returned without being converted to DVD. If we do not transfer the home movie for any of the following reasons, the associated transfer costs will be refunded to your card:

* Blank video tape
* Non-supported Format (such as PAL)
* Objectionable Material
* Copy Protection
* Copyright*
* Video with too much physical damage

*If you do have items under copyright protection, and you are, or have permission from, the original copyright holder, please include this copyright waiver and we’ll be happy to transfer your images.

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Home Movie Editing and Media

9. Will I be able to edit my movies?

If you get a hard drive and have editing software that supports AVI files, such as Pinnacle Studio 11, you can edit your videos.

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10. Will my new DVD play on my DVD player?

We use brand name DVD-R which has been shown to be the most compatible general use media. We also print your title directly on to the disc rather than using stickers. Our discs have been found to be compatible with over 99% of home DVD players made in the past three years.

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11. I have very specific needs for my menu, chapters, editing, etc. Can you help?

While we cannot accept requests for specific chapter points, our programmers have developed proprietary software that determines scene changes during your home movies. When we copy VHS to DVD, your home movies will have chapter points inserted every scene change or every 10 minutes, which ever is less.

We are also able to transfer your tapes to hard drive, which will allow you to make many very specific changes to your transferred media.

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12. I want to edit my new DVD on my home computer. Can I simply drag and drop my DVD files onto my computer?

It is possible to edit your new DVD footage on your home computer. However, like a commercial DVD, it requires a good deal more than just dragging and dropping the files to your hard drive. Although our DVDs are not encrypted, editing your new DVD would require DVD authoring software which we do not provide and cannot support.

If you want to edit your footage on your computer, we highly recommend ordering a hard drive copy of your transfer. With the proper equipment, you can then create your own DVD from the digital footage.

With the proper equipment and a hard drive, you can then create your own DVD from the digital footage. Hard drives are available for all transfer types. They are the best media for home editing because the files can quickly be dumped onto your home hard drive, edited, and burned onto acustomized DVD!

What you’ll get:
- External, 2.0 USB Hard Drive, NTFS formatted
- Editable Files: View the sample file types here.
- Still Image Capture Software through VLC Player

What you’ll need:
- Computer with USB port
- Editing Software, such as Pinnacke Studio 11
- DVD Burner and Compatible Media

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13. Can I combine footage from multiple tapes onto one DVD?

To preserve the quality of your VHS to DVD footage, we can not combine footage from multiple tapes onto the same DVD. Each tape will receive its own DVD/DVD set.

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14. How do you transfer video tapes. What is the process for transferring video?

We feel you should know what you are paying for and give a How it Works in a Nutshell as well as a detailed technical description.

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15. What tapes do you convert?

We specialize in VHS, VHS-C, 8mm Tapes, MiniDV, Digital8, Hi8, and Betamax tapes.

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16. What is the best way to preserve my home movies?

We recommend ordering at least 2 DVD copies of every transfer so that one DVD copy can serve as your archive copy of the transfer.

We strongly recommend visiting The Association of Moving Image Archivists for expert advice on how to preserve the actual tape.

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